Return Policy

All our items carry a 15 days unconditional money back guarantee. All the items must be returned unopened in it's original condition with the original package and documentation. All opened products or unqualified for return will be returned at customer's expense. Shipping and Handling is non-refundable. All refunds will be issued as store credit, no money will be returned.

Products marked as "On Sale" or "Red Tag Sale" can not be returned, only defective items may be exchange it with the same product.

Defective items must be returned in no more than 30 days after the day of purchase. Please write to websales@hedocell.com to request a Return Merchandise Authorization (RMA). No returns will be accepted without a RMA number on the outside. Return postage is at customer expense. All defective items will be replaced with the same product, if for some reason the product is no longer in stock, a store credit will be issued.

The guarantee for our products covers only manufacture defects. If the item is damaged during transit and insurance was purchased, the insurance will cover a replacement. We are not responsible for uninsured damaged or lost packages.

If you have any question regarding this policy, you can contact us by sending an email to websales@hedocell.com or by regular mail to:

Hedocell.com
P.O. BOX 3639
Edinburg, TX 78540

Tags: Return Policy